Troubleshooting PMF Application Center

Apache Tomcat corrupted login page

You can recover from a corrupted login page of the PMF Application Center console when the PMF Application Center is running in Apache Tomcat.

When the PMF Application Center is running in Apache Tomcat, the use of a wrong user name or password might corrupt the login page of the PMF Application Center console.

When you try to log in to the console with an incorrect user name or an incorrect password, you receive an error message. When you correct the user name or password, instead of a successful login, you have one of the following errors; the message depends on your web browser.

  • The same error message as before
  • The message The connection was reset
  • The message The time allowed for login exceeded

The behavior is linked to the management by Apache Tomcat of the j_security_check servlet. This behavior is specific to Apache Tomcat and does not occur in any of the WebSphere Application Server profiles.

The workaround is to click the refresh button of the browser to refresh the web page after a login failure. Then, enter the correct credentials.

Safari corrupted login page

You can recover from a corrupted login page of the PMF Application Center console when you use the Safari browser.

When the PMF Application Center console is open in a Safari browser, you might navigate away from the console. When you come back to the console, you might see the login page. Even though you enter the correct login details, you see the following message instead of a successful login.

HTTP Status 404 - appcenterconsole/j_security_check

The behavior is linked to a caching problem in the Safari browser.

The workaround is to trigger a forced reload when you see the login page without entered or autocompleted credentials. Here is how to trigger a forced reload:

  • On a Mac computer, press Shift + the Refresh.
  • On an iPad or iPhone device: Double-click the Refresh or clean the cache by closing Safari: You double-click the home button and then swipe Safari away.
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