Managing Alerts

Overview

Alerts provide a proactive means to monitor the health of your mobile apps without having to check the Persistent Mobile Foundation Analytics Console regularly.
You can set reactive thresholds in the PMF Analytics Console to trigger alerts when a specific criteria is met.

You can set thresholds at a broad level (a specific app) or at a granular level (a specific app instance or device). Alert notifications can be configured to display in the PMF Analytics Console, and also be sent to a pre-configured REST endpoint or custom webhook.

Once alerts are triggered, the Alert icon (in the title bar of the PMF Analytics Console) displays the alert count in red (). Click the Alert icon to view the alerts.

Alternate methods are available for distributing the alerts.

Prerequisite: Ensure that the PMF Analytics Server is started and ready to receive client logs.

Alert management

Creating an alert

In the PMF Analytics Console:

1. Select the Dashboard→Alert Management tab. Click the Create Alert button.

   

2. Provide the following values: Alert Name, Message, Query Frequency, and Event Type. Depending on the Event Type, populate the additional text boxes that appear with the appropriate values.
3. Once all values are entered, click Next. The Distribution Method tab appears.

Distribution Method tab

By default, the alert is displayed in the PMF Analytics Console.

You can also send a POST message with a JSON payload to both the PMF Analytics Console and to a customized URL by selecting the PMF Analytics Console and Network Post option.

The following fields are available if you choose this option:

• Network POST URL (required)
• Headers (optional)
• Authentication Type (required)

Custom web hook

You can set up a custom distribution method for an alert. For example: define a web hook to which a payload is sent to when an alert threshold is triggered.

Example payload:

{
  "timestamp": 1442848504431,
  "condition": {"value":5.0,"operator":"GTE"},
  "value": "CRASH",
  "offenders": [
    { "XXX 1.0": 5.0 },
    { "XXX 2.0": 1.0 }
  ],
  "property":"closedBy",
  "eventType":"MfpAppSession",
  "title":" Crash Count Alert for Application ABC",
  "message": "The crash count for a application ABC exceeded XYZ.
    View the Crash Summary table in the Crashes tab in the Apps
    section of the Persistent Mobile Foundation Analytics Console
    to see a detailed stacktrace of this crash instance."
}

The POST request includes the following attributes:

• timestamp - the time at which the alert notification was created.
• condition - the threshold that was set by the user (for example, greater than or equals 5).
• eventType - the eventType that was queried.
• property - the property of the eventType that was queried.
• value - the value of the property that was queried.
• offenders - a list of apps or devices that triggered the alert.
• title - the user-defined title.
• message - the user-defined message.

Viewing alert details

Alert details can be viewed from the Dashboard→Alert Log tab in the PMF Analytics Console.

Click the + icon for any of the available incoming alerts. This action displays the Alert Definition and Alert Instances sections. The following image shows the Alert Definition and Alert Instances sections: